What is your return policy?

To make a qualifying return, notify JPPlus Customer Service at service@jpplus.com or 800-869-7800 with an itemized list of products, invoice number, and the reason for the return.

Return products will not be accepted without prior authorization from a JPPlus Customer Service Representative.

Acceptable returned goods may be subject to a 15% restocking charge.

No return authorization or credit will be granted after (30) days from invoice date, or for returned material that is not in resalable condition.

SPECIAL ORDER, NON-STOCK ITEMS, CUSTOM FABRICATED ITEMS, CUSTOM IMPRINTED BADGES, OR ITEMS WHERE THE CUSTOMER ELECTED TO HAVE ADHESIVE APPLIED CANNOT BE RETURNED.

Once opened, inks are not returnable. Ink dates within six months of expiration cannot be returned.

Our technical team will work with you and the manufacturer to resolve equipment issues to your satisfaction.